• We will supply you with tracking info on your order, but can't be responsible for a shipment that is delayed because of remote location outside of normal courier routes, or unexpected delays in customs. We'll make every effort to help you track packages, and will contact couriers for you when there are issues, but not not take responsability in any way for these types of delays occuring ourside of our offices and control..
DATOptic uses UPS/Fed-Ex or DHL/Airborne for overnight and international orders. All shipping rates are calculated in real time as the order is completed in our store and are drawn directly from the the rates provided us by our couriers. We believe most rates to be accurate, but all orders are reviewed before fulfillment and in the event there is a discrepancy in published shipping rate and actual rate you will be informed before your order is completed.
Turnaround Time On Online Orders & Payment Methods - Return to top
Many orders on in stock items placed before 1pm can usually be shipped the very same day, especially small items such as cables, adapters and none-raid enclosures. Orders are processed on a first-in, first-out base. If you absoutely must have something, we recommend you call us before ordering to verify current stock conditions but orders are more likely to require 24-48 hours from the time the order is placed to the time they leave our offices. Once again, if you have questions about the actual turnaround time of your order, please contact us.
All RAID systems are "Custom Built" and tested after the time of order. HSB, Vangaurd III, Vanguard V systems require approx 3-7 working days and SCSI & Fibre Raids require as much as 7-10 working days. Time might vary, so please don't hesitate to contact us via: LiveChat Online, HelpDesk Express and Phone to verify current shipping timelines.
In this context, "overnight delivery" means overnight from the time it leaves us.
We make our best effort to remain in stock on all items, and to post exceptions on the web site or make other reasonable effort to inform customers about product availability. Please contact us for questions about availability of products.
All orders shipping within the state of California or with a payment from with a billing address with in the state of California is subject to 7.75% California Sales Tax. DATOptic Inc. does not bill or collect Sales Tax outside the state of California. If the customer has a California Reseller Certificate, this certificate must be faxed or received prior to shipping the order. It would be prudent to call and confirm reciept of your tax certificate as once the shipment is sent, then the customer will need to reclaim the funds when filing you California Sales & Use Tax Return.
DATOptic accepts: MasterCard, Visa, Discover, PayPal and American Express.
Shipping to an address different than the billing address - Return to top
If the billing address on your credit card and the shipping address do not match, we will ask that you complete our credit card authorization form. This form enables you to provide a copy of your credit card for our records. DATOptic will not ship, unless previously setup between customer and DATOptic, to an address different from the billing address without this documentation, a step taken to protect you from fraudulent orders.
If you are shipping to an address other than the billing address on the credit card, please download and complete this credit card authorization form. (PDF). Follow the instructions on this form. Your order can not ship to an address different from the billing if we do not have this form in our records.
Cancelling An Order - Return to top
If you are needing to cancel an order placed with DATOptic Inc., we strongly suggest you call (714 558 1808) immediately, and not email nor HelpDesk. In stock items ship quickly and email requests to cancel orders may be received too late to stop shipment or charging of your credit card.
If you do use email to cancel an order and we fail to receive it in time, we will of course accept the return, but you will will be subject to the shipping charge both to-and-from your address. By phone or live chat, and DATOptic rep can cancel your order on the spot and give your confirmation information.
Ordering "Offline" - Return to top
On International orders and in some other circumstances, our customers have asked that they be provided a way to order "offline".
To order without going through our on line store, in short, you will determine your price and fax or mail your order in along with payment.
Determine your price: The best way to determine your price is to place the order in our on line store, where you will be quoted a final price before being asked for any credit card information. If you stop here and don't enter credit card info, you will not be charged, but the price you are quoted will be final. You can use that to determine your price on an order you mail in or fax. Since shipping rates depend on your ultimate destination, exact package weights, and the shipping option you choose, there is no other accurate way to determine your cost.
You may choose your payment option in the store, and print the order directly from the page. This page can be faxed or mailed to DATOptic .
You can also easily go through an order process and save the orders as a quotation and print the quote so you have a final price which you can send in with your payment.
Mail or fax your completed order form in.. Payment can be mailed in or arranged by wire transfer (contact a DATOptic rep for banking information)
Sending your order and payment by mail or fax: - Return to top
DATOptic.com
1815 E Wilshire Ave # 906
Santa Ana, CA. 92705
USA
Our fax number is 714 558 3229 - Tel: 714 558 1808
Arranging payment by wire transfer:
When paying by wire transfer (For International orders) your bank will ask you for information on our bank. Contact us for details.
A Note About Special Offers & Discount Pricing - Return to top
DATOptic often makes special prices and promotions available to it's customers on our mailing list or through other special web offers. Sometimes these orders will be billed in a special way to reflect the promotion.
Any items designated in a mailout special offer or on the product web page as "Preorder Status" means the item is not currently in stock, and is either a preorder of a new product or an advance order on a new build of a product being updated or its shipping delayed until a later date for some reason. Often we advertise special new low prices and designate items as preorder because we are buying a large volume of parts at a special low price and passing the savings on to you. In order to lock these orders in so we can better estimate total numbers, we will often charge your credit card early. These kinds of orders can still be cancelled, but charging your card early allows us to lock in a low price, and then ship orders quickly (with the paperwork all done) when they finally ship. If you feel your credit card has been charged before your order ships, please check the web page for that product to determine if it is a preorder item.
Notes on international orders:
There are a number of special circumstances the customer should be aware of on orders shipping to an international address.
Credit Card Authorization On International Orders - Return to top
DATOptic is happy to ship orders to International destinations. But in order to protect ourselves and our customers, we require additional verfication of credit cards in the form of a legible photocopy of the front and back of your card mailed or faxed to us after your order is placed and before it ships. It is very important to know that the back of the card must be ledgeable so we can contact the bank in question for verification.
Place your order in the DATOptic store (If you have been referred to this page, you probably have already placed your order)
Download and complete Credit Card Authorization Form, which contains all necessary instructions. Click here to download form. (PDF). NOTE: All information on the credit card must be legible as we contact the issuing bank for verification of address, persons name, etc... Please make sure we can read the front and back of the card clearly or this will delay your order.
Fax or mail completed form to DATOptic - All contact info is on the form and again at the bottom of this page. If using regular mail, please inform us so we will know to expect your documentation.
Orders not validated in this way within 15 days are dropped from our records and your credit card information expunged. Your completed form will be kept on file and these steps will not be required on future orders unless your credit card expires.
These steps are taken to protect against credit card fraud. Double verification of your credit card protects YOU against someone else using your account without your card. Many companies are no longer shipping internationally because of these problems. Some countries or shipping destinations require all sales only accepted by wire transfer or paypal funds transfer.
If you can't download this form or for some other reason cannot place your order, please see our instructions for placing orders off line (including bank wire transfer information and instructions for completing orders outside of our on line store) or call a DATOptic representative for assistance..
Additional information about international orders:
There are no special charges on international orders, but all shipping and insurance costs to and from international customer destinations are the sole responsibility of the customer.
DATOptic is not responsible for duties and taxes imposed by customs in your country. Our courier for international deliveries recommend you check with the local office in your city to find out if any additional fees will be imposed at the time of delivery or billed later. DATOptic Inc. is not responsible for these charges, tarrifs or fees levied in your country. Even in the event you refuse delivery of your package, you are still responsible for any charges incurred.
Shipping and insurance charges in our on line store are taken from service charge tables and reflect standard rates for your destination, but in some cases may differ from actual final shipping charge. DATOptic will contact you if there is any difference in the shipping charge you are quoted and your final charge.
All shipping and insurance costs to and from international customer destinations are the sole responsibility of the customer.
Privacy Policy & Statement: - Return to top
The DATOptic web site has been designed to provide a safe, effective means to gather information and place orders via the Internet. Privacy is of great importance; and information you provide to DATOptic does not leave DATOptic. There is enough junk mail / e-mail spam in the world, DATOptic does not sell, trade, or otherwise exchange customer addresses or e-mails.
For the purpose of security, this site offers Verisign 128bit SSL Encryption of sensitive data. This process is endorsed by the credit card issuers as a safe way to transmit sensitive data via the Internet. Checking out using SSL Encryption ensures that the information you provide will be accessible only to DATOptic. Also DATOptic does not store your credit card information in any of our systems, this is done also for your security. Any changes or returns will require us to contact you to get your credit card information.
DATOptic provides links to other web sites that provide sales and information we believe may be useful to our customers. DATOptic does not pass any information to these web sites at anytime and is not responsible for the privacy practices or the content of such web sites.
Entire Agreement (Policies & Procedures): This Agreement (Policies & Procedures) represents the entire agreement and understanding between the parties and supersedes all prior agreements (including any credit card agreements or warranties) and understandings between them relating to the transaction. No terms and/or conditions other than those set forth in this Agreement (Policies & Procedures) shall be binding on DATOptic Inc. unless expressly agreed to in writing by DATOptic.com .
Construction: Each party intends that this Agreement (Policies & Procedures) in all respects shall be deemed and construed to have been mutually by all.
Severability: Should any provision of the Policies and Procedures be held to be void, invalid, or inoperative, such provision shall be modified to reflect the fullest enforceable intent for DATOptic.com , or if such modification is not possible, severed, and the remaining provisions of this contract shall not be affected and shall continue in full force and effect.
Force of Nature:DATOptic.com shall not be liable for its failure to perform any of its obligations hereunder during any period in which such performance is delayed by circumstances beyond its reasonable control including, but not limited to, interruptions in telecommunication services or Internet access, fire, flood, earthquake, war, embargo, strike, acts of God or the intervention of any governmental authority.
Confidentiality: Each party acknowledges and agrees that any information or data it has acquired or will acquire from or about the other party, not otherwise properly in the public domain, was or will be received in confidence. Each party agrees not to divulge, communicate or disclose, except as may be required by law or for the performance of this Agreement (Policies and Procedures), or use to the detriment of the other party or for the benefit of any other person or persons, or misuse in any way, any confidential information of the other party, including any scientific, technical, trade or business secrets of the other party and any scientific, technical, trade or business materials that are treated by the other party as confidential or proprietary, including, but not limited to, ideas, discoveries, inventions, developments and improvements belonging to the other party and confidential information obtained by or given to the other party about or belonging to third parties. If either party's confidential information is required to be disclosed pursuant to a requirement of a governmental authority, such confidential information may be disclosed by the other party pursuant to such requirement so long as the disclosing party gives the other party timely prior notice of such requirement and coordinates with the other party in an effort to limit the nature and scope of such required disclosure.
Limitation of Liability . DATOptic.COM WILL NOT BE LIABLE FOR LOST PROFITS, LOST BUSINESS OPPORTUNITIES OR ANY OTHER INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO ANY TRANSACTION, EVEN IF DATOptic.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING LOSS OF DATA OR LOSS OR INTERRUPTION OF SERVICES OR COMMUNICATIONS.
Disclaimer . - Return to top
EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT, DATOptic EXPRESSLY DISCLAIMS ANY, REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE TRANSACTION (SALE OF GOODS OR SERVICES), THE LINKS, TRADEMARKS AND ANY OTHER SERVICE PROVIDED BY DATOptic HEREUNDER, AND ANY OTHER SERVICE, CONTENT, TOOLS OR RELATED DOCUMENTS OR MATERIALS (IN ELECTRONIC FORM OR OTHERWISE) PROVIDED HEREUNDER, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR COURSE OF PERFORMANCE. EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT, DATOptic EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY REGARDING THE PERFORMANCE, AVAILABILITY, FUNCTIONALITY OR ANY OTHER ASPECT OF ANY DATOptic.COM .
Governing Law . Any legal proceeding shall be governed by and enforced in accordance with the laws of the state of California. Jurisdiction and venue of any legal proceeding shall be in Orange County, California but both customer and DATOptic agree that all disputes will be settled through mandatory Arbitration, located in Santa Ana, California. By submitting and agreeing to our policies and procedures you have read and understand the terms and policies and procedures set forth on throughout this page and by completing any transaction with DATOptic Inc. agree to be bound by these policies and procedures described throughout this page. The date of execution shall be the date the order it was placed.
